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100% Pass Quiz 2026 High-quality CIPS L5M9: Test Operations Management Dumps Pdf

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CIPS Operations Management Sample Questions (Q37-Q42):

NEW QUESTION # 37
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

A. The booking process is very slow and doesn't meet customer expectations
B. there is a gap between the service expected by customers and the service delivered
C. customers are twice as likely to recommend the dentist if they had a positive experience
D. 80% of complaints are caused by 20% of the dentists

Answer: D

Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.

NEW QUESTION # 38
How can a company measure the dependability of an item it produces? Select TWO

A. gross profit margin
B. documentation is accurate
C. variety of colours offered
D. how quickly complaints are resolved
E. number of injuries caused by the product

Answer: B,E

Explanation:
1 and 5 are characteristics of dependability (p.76). 2 is about speed, 3 is about flexibility and 4 is about cost.

NEW QUESTION # 39
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

A. yes- in continuous operations there is a high level of standardisation
B. no- in continuous operations there is a high level of work-in-progress inventory
C. yes- in continuous operations there is a low level of automation
D. no- in continuous operations actual customer numbers are used

Answer: A

Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.

NEW QUESTION # 40
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A. dependability
B. innovation
C. cost reduction
D. quality
E. flexibility

Answer: A,D,E

Explanation:
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.

NEW QUESTION # 41
At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

A. structure-related strategy
B. value engineering
C. lean
D. bottom- up

Answer: D

Explanation:
The correct answer is bottom-up. There are 2 forms of strategy development: top down and bottom up. Bottom up is when a department within an organisation makes a strategy and it is passed up the ladder for implementation. Top down is the opposite (it is filtered down the ladder from senior management to individual departments). See p.42.

NEW QUESTION # 42
......

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Megan Price Megan Price

Biography

100% Pass Quiz 2026 High-quality CIPS L5M9: Test Operations Management Dumps Pdf

New Release CIPS L5M9 Dumps [2026]

CIPS Operations Management Sample Questions (Q37-Q42):

Free PDF Quiz CIPS L5M9 Operations Management First-grade Test Dumps Pdf

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