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Energy-and-Utilities-Cloud Latest Exam Format & Energy-and-Utilities-Cloud Latest Test Braindumps

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energyand utilities market?

A. Customer expectations and values
B. Digital first and work-from anywhere in real time
C. Regulatory and technology changes
D. Removing the complexity from the business
E. Capitalization of the cloud

Answer: A,B,C

Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors.
Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.References= These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.

NEW QUESTION # 18
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer ' s 360- degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A. Assign the relevant lightning pages to the energy company ' s service agent user profile
B. Configure a custom Salesforce Service Cloud console.
C. Configure the Energy and Utilities Contact Center Console available m the process horary
D. Configure custom OmniScripts and FlexCards to cover the requirements.

Answer: C,D

Explanation:
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers.
References = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation:
https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta
/omniscript_developer_guide/omniscript_about.htm , https://help.salesforce.com/articleView?
id=flexcards_considerations.htm & type=5

NEW QUESTION # 19
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A. Understanding of the Energy and Utilities customer data model
B. Technical connection details for the billing system
C. Project team roles and responsibilities
D. A high-level object map of the entities and fields used by the billing system
E. A decision on the tool or technology that will be used for migrating the data (ETL)

Answer: A,D

NEW QUESTION # 20
A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?

A. One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.
B. One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.
C. One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.
D. One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.

Answer: A

NEW QUESTION # 21
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?

A. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
B. The team needs to copy and paste the required components from their trial environment into their development environment.
C. The team should take a look at the application code, and then go and re-type the code into their development environment.
D. The team should follow the documentation and migrate the required components into the* development environment.

Answer: D

Explanation:
When the implementation team requires specific components from the Energy and Utilities Cloud Large Account Sales Management application in their development environment, the recommended approach is to follow the Salesforce documentation on migrating components. This process involves identifying the necessary components and utilizing Salesforce'sdeployment tools (such as change sets or the Salesforce CLI) to move them from one environment to another. This method ensures a controlled and systematic approach to customization and development, aligning with Salesforce's best practices for environment management and application development.References= Salesforce documentation provides extensive guides on environment management and the migration of components between environments. This includes using deployment tools and following best practices to ensure seamless and efficient development processes:https://developer.salesforce.com/docs/atlas.en-us.dev_lifecycle.meta/dev_lifecycle/

NEW QUESTION # 22
......

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James White James White

Biography

Energy-and-Utilities-Cloud Latest Exam Format & Energy-and-Utilities-Cloud Latest Test Braindumps

Energy-and-Utilities-Cloud Latest Test Braindumps, Valid Test Energy-and-Utilities-Cloud Test

Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q17-Q22):

Salesforce Energy and Utilities Cloud Accredited Professional Exam Interactive Testing Engine & Energy-and-Utilities-Cloud Latest Training Guide & Salesforce Energy and Utilities Cloud Accredited Professional Exam Self-Paced Training

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